PERSONAL & COMMERCIAL
CLAIM
OFFICE HOURS: 021 554 5832
AFTER HOURS: 066 165 3349
KUDA ASSIST: 0800 1 1 1 252
In the case of an emergency and the rare event that you are unable to get hold of us, please contact Kuda Assist if you have this activated on your policy. You can also jump straight to our geyser, windscreen and mobile device quick claims.
KUDA CLAIMS
Because a timely response is important to you, it’s as important to us. We want to process your claims as quickly as possible, so that you can focus on recovery and being with your loved ones.
For Property Loss, Motor Accident or Motor Theft please download our smart pdf e-Forms.
Please notify us as soon as possible in any of the following ways:
Email claims@kuda.co.za | Call 021 554 5832 during Office Hours or 066 165 3349 After Hours
KUDA QUICK CLAIM
In our continuous efforts to make your claiming process more convenient, we’ve created our Kuda Quick Claims for geyser, windscreen and mobile devices. Simply choose your claim, fill in a few fields and click submit. Once the claim is processed by our efficient claims department, we will contact you if necessary, then send you a claim breakdown and your claim will be completed.
WHAT YOU NEED TO KNOW WHEN CLAIMING FOR:
MOTOR THEFT
In the case of theft, we’ll need the following documents from you:
- Vehicle keys (spare keys as well), manual and service book (if possible)
- Original vehicle registration certificate
- If financed, letter from bank stating settlement figure
- Two signed change-of-ownership forms
- Proof of vehicle security e.g. alarm, immobiliser, tracking device
- Please note that if you email the documents to us, we’ll still need the originals in order to finalise the claim.
Glass & windscreen
Simply call 021 554 5832 to make your claim.
In the case of a windscreen claim, we’ll need the following documents from you:
- Date of loss
- Vehicle Year, Make and Model
- VIN number
- Registration number
- Type of glass needed (windscreen / side window / back window)
- Cause of damage (stone / break in)
- Contact person
- Contact number
- Location of where the vehicle will be during working hours
motor accident
In the event of a motor accident, please note the following following:
- At the scene of an accident, call for Kuda Assist roadside assistance and towing on 0800 111 252.
- DO NOT admit fault, liability, responsibility or make any offers or payments.
- Download a claim form
To ensure a smooth and efficient claims process, we will need the following from you:
- Copy of ID book and driver’s licence.
- Quotation for repair
- Copy of vehicle registration certificate
- Police (SAPS) case number and name of police station where incident was reported
- If applicable, other vehicle’s details (registration, make, model), driver’s contact details (name, phone numbers, ID number) and insurer’s information.
- If applicable, description of other property damaged as well as owner’s information.
- If anyone other than you or your family were hurt, we’ll also need their information (name, contact numbers, relationship to accident, hospital where treated).
- If possible, the contact info of independent witnesses. A sketch of the accident scene.
- A sketch of the accident scene.
property loss or damage
A geyser, plumbing or electrical emergency needs a fast response. Luckily, there’s nothing as fast and efficient as Kuda Assist; call them on 0800 111 252 for instant assistance.
For property loss or damage, we’ll need the following documents from you when submitting your claim:
- Quotations to replace/repair items. We will also require a damage report from a reputable service provider for damaged items.
- Police case number, if applicable, and station where reported.
- Proof of ownership (photos / invoices, boxes) that you own the items.
- We will need the IMEI number of the phone as well as the blacklisting number (SMS / email from service provider). Also the full description of the stolen phone (make, model, size, colour)
- In case of lightning strike or electricity surge, we’ll need confirmation of installation of lightning protection/UPS devices.
- Activation and response report from security company, if applicable.
- Important: if you email the documents to us, we’ll still need the originals in order to finalise the claim.
GET IN TOUCH
Kuda Insurance & FX (PTY) Ltd
16 Beach Bay Boulevard
Cormorant Road
Big Bay Office Park, 2nd Floor
Big Bay, Cape Town
7441
Tel: +27 (21) 554 KUDA
Phone : +27 (21) 554 5832
MON-FRI: 08:00 – 17:00
SAT-SUN: CLOSED
PO Box 151,
Bloubergstrand, 7436
